General Shipping Information:
- We charge $5.99 for shipping on all orders under $29.99. We offer free shipping on all of our orders $30 and over.
- Due to high demand, please allow 13 - 21 business days for your products arrival. Shipment arrival times may vary depending on your location.
Questions And Answers About Shipping:
- My item arrived in the mail, but it is damaged. What do I do?
- Here at Zodiac Exclusive, we believe strongly in a fair market place. You did not come here to purchase a broken product. With that being said, please take a picture of your broken product with a description of the damage, and send it to our store email, firstname.lastname@example.org. Upon our inspection of the photo, we will have you ship back the product. Once we receive the product, you will be refunded for the entire order value and shipping costs to send it back to us.
- TIP: We are not responsible for products being lost in the mail. We strongly suggest including a tracking number with your package.
- Do you refund shipping costs?
- Shipping fees are non-refundable unless you received a damaged product.